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Focus

Conflicts in Context

The contributions emerge at the intersection of theory, practice, and social development. They do not aim to reduce complex conflict situations to simple cause-and-effect relationships. Rather, the goal is to understand and contextualise conflicts within their respective organisational, economic, political, or digital context.

INSIGHTS does not regard conflicts as exceptional events, but as an integral part of modern organisations and societies. The central question is therefore not how conflicts can be entirely avoided, but how people, organisations, and systems can maintain their capacity for action under conditions of uncertainty, change, and conflicting interests.

Responsible Editor

Friedrich Peter Zeuner

Editorial responsibility lies with Friedrich Peter Zeuner.

His professional work has for many years focused on the conditions for organisational capacity for action. Central themes include questions of change, conflict, governance, decision-making processes, and accountability. Topics range from conflict management and mediation through facilitation, organisational development, and business succession to digitalisation, artificial intelligence, quality and risk management, and modern governance structures.

The analyses published in INSIGHTS draw on practical experience as well as scholarly, journalistic, and conceptual work. Over the years, this has resulted in numerous specialist articles, training materials, teaching resources, workbooks, and publications on conflict management, mediation, organisational development, digitalisation, quality management, risk management, new work, and strategic change processes.

The connection between theoretical reflection and practical applicability follows a core idea that already shaped the work of Gustav Anton Zeuner: complex systems can be understood neither by models alone nor by experience alone. What is required is the ability to bring both perspectives together.

In this sense, INSIGHTS understands itself as a contribution to the analysis and shaping of conflicts under the conditions of an increasingly complex, interconnected, and dynamic world.

Topic Areas

Areas of Expertise

The editorial work focuses in particular on the following subject areas:

  • Conflict management, mediation, and alternative dispute resolution
  • Facilitation and the design of decision-making and communication processes
  • Governance and organisational capacity for action
  • Business succession and strategic conflict areas
  • Organisational development, transformation, and change
  • Digitalisation, artificial intelligence, and digital governance
  • Quality, risk, and management systems
  • Trust, accountability, and leadership under uncertainty
Publications

Selected Publications and Working Materials

Previous publications and working materials include contributions and qualification materials on:

  • Conflict management and commercial mediation
  • Law in mediation
  • Conflict management systems in organisations
  • Business succession and conflict prevention
  • Quality and risk management
  • Digitalisation and digital transformation
  • Agile working, new work, and facilitation
  • Business coaching, training, and organisational development
  • Data protection, information security, and governance

The selection of topics reflects a professional engagement — grown over many years — with the question of how people, organisations, and societies can maintain their capacity for action under conditions of change, conflict, and uncertainty.