The Competency Model
for Conflict Resolution

Shared Foundations

All five qualifications share a common competency foundation. It forms the basis of all professional conflict work — regardless of the specific role mandate.

This foundation is not a prerequisite but the subject of the qualification itself: it is systematically built, deepened and tested across different application contexts.

• Communication — Understanding under conditions of tension, ambiguity and diverging interests
• Conflict Analysis — Recognising structures, patterns and interests; classifying escalation dynamics
• Facilitation — Designing processes that enable decision-making and mutual understanding
• Mediation — Principles and basic logic of mediation between diverging positions
• Governance — Structures, rules and institutions as a framework for conflict work
• Decision-Making — Capacity to act under uncertainty and incomplete information
• Law — Understanding legal frameworks and integrating them into conflict resolution

Role Profiles

The five qualifications differ not primarily in content, but in their logic of intervention: what role does the qualified person take in the conflict? What is their primary mandate?

This question determines the orientation of the entire qualification.

Specialisations

Each role develops its own depth on the shared foundation. This specialisation defines how the qualified person thinks and acts in conflict.