Certified Conflict Decision Specialist

The Qualification

Strategic Conflict Resolution and Decision-Oriented Procedures

Organisations are increasingly confronted with conflicts that cannot be resolved by understanding, moderation or classical mediation alone. Complex decision spaces, high escalation dynamics, regulatory requirements, time pressure and strategic and economic interests create conflict situations in which capacity for action and decision-making must be safeguarded.

The focus is on the abilities to:

identify conflict dynamics at an early stage
analyse decision blockades
classify conflict and governance structures
assess escalation risks
safeguard organisational capacity for action even under uncertainty and time pressure

This qualification combines: Conflict Management – Governance – Strategic Decision-Making Capacity – Escalation Management – Facilitation – Mediation – Decision-Oriented Conflict Resolution – Organisational Resilience.

The 3 Levels

Foundation – Deepening – Strategic Capacity for Action

Level I

Foundation of Strategic Conflict Resolution

Communication & Conflict Dynamics
Conflict Analysis & Escalation
Governance & Organisational Conflicts
Leadership under Conflict Pressure
Facilitation & Process Design

Level II

Decision-Oriented Conflict Procedures

Mediation & Strategic Negotiation
International Adjudication
Conflict Decision Systems
Conflict Coaching & Escalation Management
Hybrid Conflict Resolution Procedures

Level III

Strategic Capacity for Action & Resilience

Decision-Making under Uncertainty
Strategic Conflict Resolution
Crisis and Escalation Management
Organisational Resilience
Governance under Instability

Core Topics

Programme Content

Communication & Conflict Dynamics

conflict communication
communication under escalation
strategic communication
governance communication
power and communication
perception and conflict patterns

Conflict Analysis & Escalation

conflict theories
escalation dynamics
conflict analysis
conflict systems
antagonistic conflicts
governance conflicts
decision blockades

Governance & Organisational Conflicts

governance structures
organisational conflict fields
role and mandate conflicts
power and interest conflicts
conflicts in transformation processes
conflict costs and conflict risks

Leadership under Conflict Pressure

leadership under uncertainty
leadership in escalation situations
decision-making responsibility
trust building
crisis communication
organisational stabilisation

Facilitation & Process Design

facilitation
structuring complex conflict processes
stakeholder management
multi-perspective process design
process architectures

Mediation & Strategic Negotiation

foundations of mediation
interest-based negotiation
harvard concept
strategic negotiation
limits of consensus-oriented procedures

International Adjudication

foundations of international adjudication
decision-oriented conflict procedures
process architectures
roles of the adjudicator
conflict decision-making under time pressure

Conflict Decision Systems

decision-oriented conflict procedures
conflict governance
hybrid conflict resolution models
binding force and legitimacy
decision logics

Conflict Coaching & Escalation Management

conflict coaching
reflection on conflict patterns
escalation management
strengthening decision-making capacity
conflict prevention

Decision-Making under Uncertainty

decision logics
risk assessment
crisis decisions
strategic decision-making capacity
responsibility under pressure

Strategic Conflict Resolution

conflict strategies
conflict architectures
strategic interests
power and resource logics
organisational conflict capability

Crisis & Escalation Management

crisis dynamics
escalation management
crisis communication
resilience
capacity for action in crises

Organisational Resilience & Governance

organisational resilience
governance under instability
institutional capacity for action
adaptive governance
resilient decision structures